Last updated: September 2026
Your right to cancel
If you enter into a service contract with Spireline Exterior Care at your home, by telephone, online or by message, you will normally have 14 days to cancel without giving a reason where the Consumer Contracts Regulations apply. The cancellation period normally ends 14 days after the day the contract is entered into.
How to cancel
Tell us clearly that you want to cancel before the cancellation period ends. You can do this by WhatsApp or text to 07747 847765, or by email to spireline@outlook.com. You do not need to give a reason.
Full cancellation information, business contact details and a model cancellation form will be supplied with your written quotation before you decide whether to book.
If you ask us to start early
If you want work to begin during the 14-day cancellation period, we will ask you to make an express request. If you then cancel after work has started, you may need to pay a reasonable amount for the service supplied up to the time you told us you were cancelling. If the service is fully performed during the cancellation period after your express request and acknowledgement, the right to cancel may be lost.
Refunds
Where a refund is due following a valid cancellation, it will be made without undue delay and using the same means of payment unless another method is agreed. Any lawful amount due for work already supplied may be deducted.
Statutory rights
Nothing on this page removes or reduces any cancellation or consumer right you have under applicable law.